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The Communication Skills for Business (CSB) Professional Communication exam validate that candidates entering the workforce understand key communication principles and skills that are necessary to be effective in a work environment. While the key skill being measured is communication, the nature of this exam will also help students with the other 3 of “the 4 C’s”:
The CSB Professional Communication exam is a box exam with innovative selected response options. The core concepts include professional communication skills; effective verbal, nonverbal and listening skills; creating business deliverables; effectively delivering a message; receiving communications; and analyzing communication scenarios. When a question deals with visual communications, there are corresponding visuals to illustrate. Same for written communications.
It is a 50-minute exam with approximately 35-50 questions. An individual preparing to take this exam should have approximately 150 hours of instruction and hands-on experience in formal communication theory and practice.
Exam token can be taken anytime within 6 months of purchase.
You can access these self-paced learning materials through Add On below
Describe Basic Communication Principles
Plan for Effective Communication
Apply Best Practices for Creating Business Deliverables
Deliver Your Message
Receive Communications
Analyze Communication Scenarios
For more details, download the syllabus
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Practice with CertPREP
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Get certified, be qualified!